Ticketmaster complaint: Wrongly for fitted tickets / terrible communication

Had issues leading up to this with communication which I gave the benefit of the doubt to . Had issues with both changing card details and address which lead to failed payments earlier in the plan not through fault of mine an admitted by ticket master . I had changed the details manually myself an also through agents but still there would be payments still being mixed up and taken from an old card . Example , when the card details etc were sorted a payment taken from the right card , the next month it would try a take from the old card again , this happened a couple occasions . With a ticket for my first Creamfeildss event , I had issues with it being delivered . I had automated responses whether speaking with a live agent or not an it’s like ticket master don’t see their own system . Eventually in the end I finally got an email to say they were being dispatched 24 hours delivery , 40 mins after this , a live chat ticket master handler emailed to say they have cancelled the tickets an to get them at the event – this was weird as they had previously advised tickets ok an on the way . No as they were cancelled for the delivery I had to get them on the day which wasn’t ideal at the busy event . All this aside , I gave this benefit of a doubt . Now with my second Creamfeilds ticket to look forward to , I saw 2(!) different ticket masters tried to take out on a non specified payment day which was a 23rd of may ( no email prior to this which is what is always done before a payment date ) . As no email or no payment date was due anyway , I didn’t think much of this an expected my next 1 payment to come out on the 1st of the month which is typically around the time their usually taken . Before this , I receive an email to advise they’ve forfitted my tickets as they had “previously contacted me to advise and to pay for the ‘missed payment “ – this is what is not true . I’ve repeatedly asked ticket master for an explanation to this about 4 times now an alls they advise back is to call them to try an reinstate an pay the rest of the ticket which is subject to availability too an if not I loose all money already paid ( 2 – 3 months left of this payment plan too ) . I explained to them the unannounced attempt of payment, tried to be taken on a not scheduled day , no email prior (which is always standard before every payment ) an no contact to advise a payment was missed either which is also always standard, none of this was addressed in their responses to me which have took time upto now . Through my journey with Ticketmaster , I’ve taken that they have a huge issue with communication their side an updates to their system . They’re not willing to explain or help me in any way an I advised I would want a formal complaint raised if they did not answer for questions for the 4th time . I have full chats , emails an payments . This has took so much of my time throughout the whole journey an caused unnecessary stress . I had issues prior to this too where payments where attempted a certain month so I had to manually call them , they advise it’s all automatically done but it wasn’t . It’s a very failed system they must have . I will attach images below to show conversations with them an also the last an most recent emails from them which show the forfitted email an all emails before this which none advise of the payment or of them contacting me about it