Ticketmaster complaint: Waiting almost a year for refund

Please see email trail below. Ticketmaster has my money and refuses to send it to me

——— Forwarded message ———
From: Kim Baesler
Date: Mon, Aug 23, 2021 at 8:06 PM
Subject: Been Waiting Months for a Refund
To:

Ticketmaster,

I requested a refund for my Rod Stewart tickets and received ation from you on June 23, 2021 that the refund was processed (see below). My original form of payment was via a Chase Visa that I closed in 2020. I sent a letter to Chase and they sent me a letter (attached) today stating that they sent you the money since my account was closed. They said I needed to contact the merchant (you) to get my refund since you have my money. I have attached the letter from Chase with the reference information. Can you PLEASE send me a refund check for $474.38 as soon as possible. I am not sure what else I am supposed to do about this. This has been such a disappointing experience.

Thank you,
Kim Baesler
[email protected]
770-639-0864

ticketmaster_logo_white_retina
Hi Live Event Fan!

If you purchased tickets directly from Ticketmaster, the following applies:

We wanted to let you know that we received your funds from the Event Organizer and have refunded your order.

Your refund was processed to the original method of payment used at time of purchase on June 23, 2021. You should see this post to your account within the next 7-10 business days. Refund details, including which method of payment has been refunded, and the amount refunded can be found by logging into your Ticketmaster online account and clicking on your order.

Note: If your tickets were transferred to you, meaning you didn’t purchase them from Ticketmaster, the refund will be given to the original ticket purchaser. If your credit card or debit card number has changed, or your account has been closed, you can find further information here.

Thank you for your patience and understanding during this time. We look forward to gathering and celebrating the live experience again together soon.

Ticketmaster Fan Support

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