Ticketmaster complaint: Purchase Debacles

I received a verified fan presale code. Joined waitlist as soon as it opened. Placed in queue and when sent to buy tickets 3 minutes later I was only shown the most expensive tickets at over 1100.00. The artist indicated there would be no platinum tickets and that the tickets would be affordable for all, yet Ticketmaster sold platinum tickets. I got out of the queue and rejoined and then was shown tickets at face value in the same sections. Each time I tried to purchase I received an error message. I got out of the queue again and re-entered and then I received messages that someone else beat me to the seats even though they repeatedly were showing as available. I wrote to Ticketmaster asking why the errors occurred and why I was only shown the most expensive seats as that prevented me (unfairly) from getting face value tickets in the same sections. They responded by asking me to state my concerns (which I did) and so I asked to be contacted by a supervisor or manager. The same representative responded and told me to contact the UK office…Really??? I did not attempt to purchase tickets in the UK. What a joke this company is and there is no customer service available at the time you need it. I contacted my State Senator to ask that he vote to disband the monopoly that Ticketmaster and Live Nation hold. What is the point of having a verified fan presale when fans cannot get tickets?