Ticketmaster complaint: Overcharge

I bought tickets for the Rolling Stones concert for October 17, 2021 at SOFI stadium. I purchased tickets directly through Ticketmaster on the day that the tickets were released. I patiently waited for the tickets to become available and I waited behind 3000 other people in line. Purchased my tickets and waited for the Concert. The day before the event, I saw several people listing their concert tickets for sale in much better locations than the tickets I purchased for a lot less money. I was curious about pricing on the day of the concert and logged into TM on Sunday October 17, 2021 to see availability for the event. LO and behold, I saw several great seats in much better locations than the tkts I purchased. I found out that TM doesn’t have staffing over the weekends however I could use their Chat function. Their rules state that in order to switch tickets, you must find tickets at the same price or more expensive than your purchased tickets. Additionally, you must buy the better tickets and meet TM’s criteria for exchange and then they will reimburse you, however this must be done 24 hours in advance. I submitted several questions through CHAT and received boilerplate responses which were of no assistance. Frustrated and angry we went to the concert and found our tickets to be in the nose bleed section, I spoke to several people in our section and discovered that the average price for those seats were $125 per ticket, I paid $350 per ticket. Either there was a computer glitch when I purchased the tickets and they overcharged me or I was purposely gouged by TM. Additionally the section we were at, had was a strong sewer smell. The smell was nauseating and we could not sit there…