Ticketmaster complaint: Cancelled ticket

On the 25th of January, my first payment for my ticket (which I was supposed to be paying in instalments for) for ‘Wireless festival’ at Finsbury park came out. Following on to the next few months, in February and March my instalments of £40.80 came out as expected.

The card I began paying for these instalments on, expired towards the end of march. Typically, I would expect for these details to be automatically updated or at minimum to be contacted by to ensure my details were updated quick enough to avoid further complications with the order. As April came to an end, going through my monthly bank statement I noticed that my instalment had not been taken out, as I realised it was due to my card expiring I immediately contacted your company via email. In response I was given a number too call (03330032015) in which I called almost daily when I had the chance which was difficult due to being at work from 7am to 5pm as the line wasn’t available until 9am and only until 6pm. I appreciate that during busy periods calls may take longer to be answered, but I was put on hold for unreasonable amount of times which made it difficult to get in touch. After finally being answered, I explained my situation to one of your employees over the phone, but found it difficult to understand them. Not only because of the bad signal on the your end of the line but also due to the voice of the speaker which I understand is out of their control. I also attempted to update my card details on my TicketMaster profile, which clearly had no positive affect on this disaster.

After having no luck with that phone call, I continued calling the number given to me daily and additionally emailing to heighten my chances of getting the help that I needed. I was today answered (the 4th of May) and have been told that my ticket has been cancelled and that it is not possible for me to gain any sort of money back or access my ticket.

I am completely frustrated at this action as I personally don’t view it as a fault on my end, as I did everything in my efforts to solve this issue with very little options. I am willing to show proof of me having the money available in my bank in preparation for the instalments to come out.
I would really appreciate if this situation was seriously looked into, as not only am I not in the financial position to be losing money, but I was also very looking forward to this event and have made many plans around it which will now be affected by this decision.

Optimistically, I hope to gain access to my ticket back and can pay my last two missed instalments if I can get hold of one of your staff to update my card details.
If this is for some reason not possible, I would like a valid explanation and somewhat of a refund. I am a very loyal customer, and have purchased tickets before and will most likely in the future. Before purchasing my ticket, I did cautiously read the return policy of this specific event, and understand it clearly, but as this is a slightly different situation that I don’t feel was due to my behalf I would appreciate further action.