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Shoppers Drug Mart complaint: They did NOT activate my card

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Filed 1 Apr 2019 by Tammy

I bought a mastercard worth 100 on Thur March 28th, went home and tried giving the numbers to my daughter who I was buying it for! She called me back to say it didn’t work. I called the number on the back and mastercard informed me the card was not activated at the cash! I was told to take it back and have them issue a new card or give me a refund. When I went back with all receipts shoppers manager told me to take it up with head office, well I was on the phone with mastercard and they said tell them no the situation isn’t where a card was activated then something went wrong, the cashier did not activate it! Manager refused to hear me out and would not talk to mastercard! That was Thursday and now it’s Sunday, I’m a single mom who bought the card for my daughter who’s in Edmonton, they did not care that this situation was going to leave me with no way to help my daughter get food, I didn’t have the money to buy another. Shoppers said they couldn’t give me a activated card or my money back but they could give me a shoppers gift card, well unfortunately that wasn’t going to help my daughter! I feel like I’ve been ignored, and to be honest I feel I was robbed by cashier! She took my money and I got nothing! I can’t get anyone to help me, mastercard said they can’t activate from their end, shoppers said deal with head office and head office just ignores me! Plz help

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2 comments

  1. Thomas A

    I seem to be having the same issue. I bought a gift card for sport check from Shoppers Drugmart for $100 and it seems that the card was not activated.

    We are reaching out to Shoppers Drugmart head office monday as it was closed today. I hope that we do not go throught the same thing.

    Thank you,

    Reply

  2. Kay D

    I have had the same issue. In December I bought my son a playstation gift card, that wasn't activated. I went back to Shoppers and they said I needed to contact Playstation. I was on the phone for hours with playstation and they said I needed to contact Shoppers. Went to the store 3 times and same story, they can't help. I finally called 800 number, again was on hold for hours, sent them an email with card and receipt and 4 months later they gave me a Shoppers gift card. Issue is I can't purchase a gift card with a shoppers gift card, so the only thing I can purchase is merchandise in the store. Now we are having the same issue. My husband was given a Sports Chek gift card that was purchased at Shoppers and same issue, care is not activated. Now I have to go through the same hassle to get our money back. Shoppers should be dealing with these issues!! I'm starting to wonder if this is a scam! How many people don't call and go through the trouble of a refund, so Shoppers pockets the money!!

    Reply

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