The Salvation Army USA complaint: Salvation army sent defective item, customer requested partial refund but offered to have repaired and keep, seller refused.

Regarding the Ebay profile salvationarmytampaarc1 I purchased a used guitar amplifier with a description that it was tested and working, sounds great…. Before the item was shipped to me I sent a message asking for definite ation that it was free of any and ALL electronic issues or flaws. The answer I received was abrupt, did not fully answer my questions or concerns, felt like a brush off and frankly I felt insulted. Upon receiving the item I found it to be full of electronic static and had a ripped speaker. I contacted salvationarmytampaarc1 through ebay again to report on the condition of what had been shipped to me and I offered what i felt was an amicable solution of issuing me a partial refund so i could have this repaired. They refused and told me to send it back at salvation Army’s cost. I further tried to reason with them that I was willing to keep the item and have it repaired after being issued a partial refund which they continued to refuse and became rude, belligerent and accusatory. I asked why they would want to lose a sale entirely and pay for sent and return shipping and they accused me of harassment. I’m sorry but a customer getting what they paid for, wanting fair treatment, asking fair questions and being given a fair sale is and never should be considered harassment. I feel as though there is a representative at the Tampa Florida location who is poorly misrepresenting The salvation Army and should be dealt with. The return address on the package I was sent containing defective merchandise was 13815 N. Salvation Army Lane., Tampa, Fl 33613
I spoke briefly with a salvation army representative from a separate location who said there was a poor chance that the Salvation Army would even approve the management of an ebay account in the company name. Further investigation should be made by salvation Army officials on this profile’s negative feedback, They are downright rude to the customers. I filed a report with Ebay but i do not expect much help. I will say that I often shop at Salvation Army’s local store. I prefer Salvation Army over goodwill but frankly this recent bad experience has left my opinion jaded. Please respond swiftly with a solution.