Testerup complaint?

Do you have a dispute or a bad customer experience with Testerup? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Testerup customer service runs through the Testerup Help Center, linked in the contact details above, where you submit a request; there is a separate request type for a game install that was not detected. Testerup's imprint also gives info@testerup.com as its email address. Include your customer number, the email on your account, the name of the task, the date you installed it and screenshots of your goal table.

Reward missing from a finished task? Start your complaint here as well: we push it out to Testerup by email, social media and printed letters.

No: Testerup does not offer a customer service phone line for members in the US, the UK or Canada, and its support runs through requests in the Testerup Help Center and by email at info@testerup.com. The only phone number on the Testerup website is the head-office number in the legal imprint of aestimium GmbH in Germany, and Testerup points members to the Help Center for support. Be careful with any number on another website that claims to be Testerup support, and never give a caller your PayPal login or card details.

Keep the ticket numbers and the replies you get, with their dates.

A Testerup reward usually goes missing because the install or a milestone was not tracked. Testerup's help centre lists the main causes: the game was not installed through the link in the task description, it had been installed on that device before, it was deleted and reinstalled, the milestone was reached outside the task's timeframe, the device's operating system did not match the offer, a VPN or proxy was on, a second device was used, or you were outside the US, Great Britain or Canada (Testerup excludes Québec, Jersey, Guernsey and the Isle of Man). Progress can also take a while to update.

Before you open a ticket, check that the install goal is marked complete in your goal table and note your install date; on an iPhone it is in the App Store purchase history. Send both with screenshots of each milestone screen in the game.

Reached the milestone and the reward is missing? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Testerup next.

You cash out on Testerup in the app once your balance reaches a payout threshold: the smallest is 60 in your local currency and the largest 500 per request, and the amount you choose is taken off your balance. Payouts are in US dollars, pounds or Canadian dollars, by PayPal, Amazon gift card, a virtual Visa card or, in the US, Venmo, and they arrive by email from Testerup's payment partner, Tremendous; PayPal and Venmo payouts have to be redeemed from that email first. Testerup may ask you to verify your identity, including a face check, and its terms allow it to delay or withhold a payout to prevent fraud or misuse.

Screenshot the payout request and note the email address you entered for it, which can differ from your account email.

Payout held after the identity check? We help you write the complaint in minutes, drawing on thousands of complaint letters that actually worked.

Nothing has been reported about Testerup here yet. Our research shows what typically goes wrong at game-testing and survey reward apps: milestones that do not track or credit, tasks whose terms change partway through, payouts held for identity checks, accounts closed with a balance still in them, payout emails that never arrive, and surveys that end early without a reward.

Hit the level the offer asked for and got no reward? Be the first to report it: your case opens the record for the next Testerup member deciding whether a long task is worth the time.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Testerup through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Testerup can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.