Complaint: Faulty henry hoover list receipt didn’t want refund just replacement

on 16 January 2020 about Tesco in category Supermarkets

New complaint
Complaint is being processed
Complaint resolved
Complaint closed

My complaint:

I bought a henry hoover vac from Tesco extra in walkden.
In jun 2018 the became faulty I 1st reported this in august 2019 they told me to find receipt as they needed prof ov purchase,
I check threw old bank Statements with no luck
Tesco told me they could not do anything.
I contacted nematic head office to see if they could help. To which they did excellent customer service unlike Tesco
They took the barcode from I could the ot was manufactured an sent to Tesco in jun 2018 am provided me with an email stating this an that the fault sound like a faulty motor as the light was on but no power when switched on. They also said the hoover was well within warranty. I forward this email to tesco to prove I purchased the hoover from them to be told i still can’t return the hoover an it be replaced or repaired as I had no receipt
I used to shop regularly at Tesco I will not be shopping there any longer.
Absolutely no customer service.
This shop is disgusting I can not afford a new hoover so iv just lost £130
The store is not will to help
Kind regard

Desired solution:

Repair or replace the faulty hoover.

Message from Robin from

1 month ago - We have posted a tweet about your new complaint about Tesco


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