TELUS complaint: Raised monthly bill more than 250%

We’ve been loyal customers for the past 12 years, even sticking with the account through various changes and enticing offers from Shaw and Costco programs. However, recently, without any prior notice, our monthly billing for home internet services skyrocketed by over 250%. Over the past three days, we’ve spoken to four different representatives at Telus, each offering and ing different reduced-rate plans. Yet, upon attempting to re these agreements, Telus denied ever agreeing to such plans—this has happened three times now. Yesterday, ‘Anuj’ at Telus agreed to lower our exorbitant monthly cost from $130 to $55 for 1GB speed, but we received a ation email stating $165 per month. It’s beyond frustrating; it feels like a blatant attempt to defraud loyal customers. If Telus doesn’t rectify this mishandling by apologizing and correcting the monthly fees, we’ll be compelled to escalate this matter through social media to raise awareness about these fraudulent practices.