While TELUS provides a range of telecommunications services, complaint data from our community has flagged several recurring issues that customers face. Common complaints include problems with mobility phone services, issues related to billing and payments, and poor internet reception. Customers also report difficulties in reaching customer support to resolve these issues promptly.
To avoid these problems, we advise customers to review their service details and billing statements carefully. Maintain clear records of any communication with customer service, and document issues such as poor reception with timestamps and locations. Additionally, contacting customer support as soon as issues arise can expedite resolution and improve your overall experience.
Do you have a dispute or had a bad customer experience with TELUS? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to TELUS.
Our sentiment meter has detected that TELUS complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with TELUS, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about TELUS over the last 12 months. The graph below shows a monthly breakdown.
Curious about TELUS's track record in addressing complaints within the Internet Providers, Telecom, TV Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of TELUS. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of TELUS by calling 1-866-771-9666. If you want to reach out to TELUS through their own website, you can use their contact form.
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Helpful experiences shared by verified TELUS customers. Search, discuss and connect with other people in our community.
Complaint from sweta22 on 09 June 2024 about TELUS.
We've been loyal customers for the past 12 years, even sticking with the account through various changes and enticing offers from Shaw and Costco programs. However, recently, without any prior notice, our monthly billing for home internet services skyrocketed by... Read more
Complaint from Raman on 24 August 2023 about TELUS.
Telus convinced me to move to telus for less payments then Bell monthly but first month bill I was shocked almost double I don't know what to do please can you guide. The... Read more
Complaint from Kainat Syed on 12 July 2023 about TELUS.
One of your member said he will give me $2000 salary, first took $80 from me, then asked me for $60 to get a verification code, so give it to me and the code will be received by us and... Read more
Complaint from WF on 17 August 2022 about TELUS.
Our phones haven’t been working in our home for about 1 month. I’ve called Telus to resolve this, they sent a virtual agent at a time when I was at work, I never booked this. My bill skyrocketed because none... Read more
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