Tangerine Bank complaint?

Do you have a dispute or a bad customer experience with Tangerine Bank? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Tangerine Bank on 1-888-826-4374, the number Tangerine lists for everyday banking, mortgages and business accounts; chat is available on the website and in the app, and general questions can go to info@tangerine.ca. Tangerine asks that account-specific matters go by phone rather than email, which it does not consider a secure channel. To raise a complaint, call the same number or write to the complaints email in the contact details at the top of this page, and ask for a supervisor if the first person you speak with cannot resolve it.

Charge on your account you did not make? Start your complaint here as well, and we push it out to Tangerine by email, social media and printed letters.

To escalate a complaint with Tangerine Bank, ask for it to go to the Tangerine Client Response Group, which Tangerine names as the next level above its front-line team; you can ask for that whenever you are not satisfied with the answer. After the Client Response Group, you can put the complaint in writing to the Customer Complaints Appeals Office, which reviews complaints for Scotiabank and its Canadian subsidiaries, including Tangerine. Quote the case number from Tangerine's written acknowledgment, set out what went wrong with dates, and say what outcome you want, such as a refunded charge or a corrected rate.

Tangerine Bank is based in Toronto; the mailing address Tangerine gives is in the contact details at the top of this page.

Complaint that needs to go higher at Tangerine? Open a case with us: our trained AI keeps coaching you on what to reply and when to push again.

To close a Tangerine Bank account that is not your only account of its type, log in, select the account, open Account Details and choose Close Account; in the app the option sits under Profile & Settings. A pending transaction can block closing, so cancel it or wait for it to post first. To close your only account, a RIF Savings Account or a credit card, call Tangerine on 1-888-826-4374.

Before you close, move the money out, stop any pre-authorized payments and deposits linked to the account, and keep the final statement showing a zero balance. If you are moving a TFSA or RSP to another institution, ask the receiving institution to arrange the transfer rather than withdrawing the money yourself, which can have tax consequences.

Yes: the Ombudsman for Banking Services and Investments (OBSI) investigates complaints about the Canadian banks and investment firms that take part in its service, and Tangerine Bank is one of them. OBSI generally expects Tangerine Bank to have had the chance to put things right first, so keep a record of every call, chat, email and case number.

Disputed charge or a blocked account at Tangerine? We help you write the complaint in minutes through our complaint process, with every date and reference in one place.

No. Tangerine says it never emails or texts to ask for your Client Number, account number, PIN, secret questions or a one-time password, and never calls to ask for the Security Code from its 2-Step login. It also never asks you to install remote access software, and scammers can fake a local number on caller ID.

Nothing has been reported about Tangerine Bank here yet. Our research shows what typically goes wrong at direct banks in Canada: accounts locked or frozen during a security check, transfers and e-Transfers held or delayed, disputed card charges and scam payments that take time to refund, mortgage renewals and registered account transfers that drag on, and promotional rates that end sooner than clients expected.

Account locked, or a transfer stuck on its way out? Put the first case on the record, so the next Tangerine client with the same problem has a case to point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Tangerine Bank through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Tangerine Bank can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.