Takealot.com complaint: return concluded without the TV being fixed

first of all your SERVICE IS BAD!!! i have called your call center a number of times regrading m return , not even once have i received a call from TAKEALOT all you do is send emails.

i logged a return on a TV i had bough 2020 from you, TV was collected on the 29/09/2023 WITH THE TV REMOTE AND TV STANDING LEGS which are now apparently missing, i have called your call center to make you aware of this and even contacted the driver who collected the TV and the accesories who also cofirmed that she had sent it through to their workshop.

now you have concluded the return as though the missing accessories are my fault, you are making my problems your problems. i need my TV fixed and returned with the remote and the TV standing legs as all of those things were collected.

and i am not sure how not having the TV box should even be part of the reasons you conclude the return. your service is PARTHETIC