Takealot.com complaint: Product not delivered

Last night I received an email from Takealot stating that delivery of the item I ordered on Sunday 7 August (Toolbox Standard 48 cm) had failed and that they had cancelled the order and given me a credit. The item was supposed to have been delivered by priority on Monday 8 August by 17:00, but it did not arrive. However, we were at home all of both Monday and Tuesday and no-one from Takealot came to our address or we would have been aware of it. I also did not receive the promised SMS ing me to delivery. This has happened before – no SMS is sent to my phone. I think someone (courier?) has just been making an excuse for failing to deliver. Our address is easy to find and we’ve often had deliveries by courier.
This is very disappointing service! I never asked you to cancel this order. I still want the product for my husband. This is not the first time I have had problems with an order from Takealot. Last time the wrong product was delivered. One shouldn’t have to struggle with online orders like this.