Takealot.com complaint: Faulty TV returned … few days later Takealot cant fund the tv stand that was in the box
Filed 2 Mar 2023 by Shane
Purchased a tv in Sept 2022 , Feb 2023 the TV started lagging , not connecting to internet , remote unresponsive , switches itself off after 10 mins
I logged a return
BOXED all accessories including the manuals
18 Feb TV is collected … Box closed in the presence of the drivers
The Tuesday I get a mail i need to return the tv stand or else the tv will be sent back
I immediately responded
I was told an escalation has been raised to the warehouse
50 emails later .. one week 2 days later they have my 10k and the faulty tv and I am being told to be patient they waiting on feedback
I reached out to the FB page and was given another mail address and was told someone will get back to me that was 4 days ago
I call 4x a day , have been mailing and days go by and I have NO tv , no customer care and if i dont call they dont call me
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