Takealot.com complaint: Faulty Smart Watch

I purchased a smart watch online. The watch worked for about 2 weeks and all of a sudden it couldn’t charge when it was flat. The watch was was off for a couple of days. Realizing that this watch is faulty I sent it back and I asked for a replacement. Response I got from Takealot via e-mail was that the watch has a physical damage which voids its warranty and they were going to send a faulty watch back to me, which they did. Buffled by the fact that I had never noticed any damage, I waited to see it when delivered back to me. I received it today and, I still cannot see any damage. I was using a very sensible approach because I know it does happen, time and again, that a product has a factory fault but instead Takealot decided to treat me like an idiot and take me for a ride. The watch costed around R240 and that’s not an amount that could give me sleepless nights if I know I had damaged the watch, I would not be frivolously asking for replacements. I did that because I was under the impression Takealot operates their business on proper ethics. I didn’t think they could be this unscrupulous. I have so far launched a complaint with National Consumer Protection and awaiting communication from their side. It maybe difficult to see but, try see if you can notice any physical damage from the video attached.