Taco Bell complaint: Just Eat What?

I ordered via Just Eat a contact-free delivery of:- 2 x Seasoned Fries with Nacho Cheese 1 x soft tacho with grilled chicken 1 x double cheesy black bean burrito 1 x Quesadilla cravings box Total amount with a service and delivery charge of £19.54 What we received was : 1 x seasoned fries 1 x bottle of water I rang Taco Bell and was told by your employee that there was nothing they could do about it and that I had to go back to Just Eat. I was told the driver picked up the incorrect order. I asked that the driver pick up the correct order and redeliver. I was told that would not be possible and that I had to go back to Just eat. I went back to Just Eat and was reimbursed £14.74. I queried why I was only reimbursed £14.74 and why I was not reimbursed for the service and delivery charge, considering my order was not delivered and I quote: ou for taking the time to bring your case to our attention. I would like to say that I am really sorry for the experience that you’ve had.

I can assure you that this is not a situation we want you to be in when using our services. After further review of your issue, I am afraid that we won’t be able to take any further action regarding your concern. We would ask you to note that the takeaways on Just Eat are independent businesses and, as such, solely responsible for the quality of products and services they provide. Just Eat are not liable to refund on their behalf should those products and services fall short of our customers’ expectations. As you can appreciate we have no involvement in the process or delivery of your meal and therefore are not obligated to compensate or refund for food products of poor quality, nor have we given such warranty. I recognise that this may not be the outcome you were looking for and on behalf of Just Eat I apologise for any inconvenience caused.

I find this completely unbelievable that no responsibilty is taken for their failed delivery service and that I had had to pay £4.80 for a completely failed order. I also cannot believe that Taco Bell were unable to resolved this issue as your third party delivery companies failure. I have spent 5 days back and forth with Just Eat, it has taken time and caused a great deal of stress. This was supposed to be a treat for my 2 sons, one of which has severe mental health problems. £4.80 may not seem a lot of money but to me it is and it is more the principal of this matter, I have no idea why I should pay for food I didn’t receive and a lack of service and a completely failed delivery. How can a delivery company absolve themselves from a failed delivery. Taco Bell responded with I should complain to Just Eat and Just Eat respond that I should complain to Taco Bell. Neither are taking responsibility for a terrible service