Super.com complaint?

Do you have a dispute or a bad customer experience with Super.com? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Super.com customer service number for the US and Canada is +1 (844) 461-2577: hotel bookings are handled around the clock, and Super+ membership and wallet questions during its published daytime hours. For Super+ and financial-product matters the published email is finproductssupport@super.com. Live chat runs through the help center and the app; typing that you want to connect to an agent brings a person into the chat. Have the booking reference or the membership email address ready, plus the dates and amounts of the charges you are asking about.

Membership fee taken after a hotel booking you thought was a one-off? Start your complaint here alongside the call: we push it out to Super.com by email, social media and printed letters.

Super+ is a monthly paid membership on Super.com, and it keeps billing until it is cancelled. Super.com publishes a self-serve cancellation option on its support line, +1 (844) 461-2577; its help center, linked in the contact details at the top of this page, is the place to check for the route inside the account. Cancel before the next billing date, save the confirmation screen or email, and compare it with your card statement the following month. If the membership was activated alongside a hotel booking, check the booking confirmation for the membership line, because the hotel refund and the membership fee are two separate charges.

Charged for a membership you cancelled? Report it here with the confirmation and the statement line: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Yes, for the financial side. The Consumer Financial Protection Bureau in the US takes complaints about consumer financial products such as advances, cards, deposit accounts and credit reporting, which for Super.com covers Super.com Cash advances, the Super.com Card and its credit reporting, not hotel bookings. It generally asks whether Super.com has had the chance to put things right first, so keep a record of every chat, call and email about the charge.

Cash advance or card charge you dispute? Put it through our complaint process: we help you set out the dates and amounts in minutes, drawing on thousands of complaint letters that worked.

Nothing has been reported about Super.com here yet. Our research shows what typically goes wrong at travel apps that bundle a paid membership with financial products: a hotel that cannot find the reservation at check-in, a non-refundable rate that was not read as such, a membership fee taken after what felt like a single booking, a cancellation that does not stop the next charge, a refund that sits as pending long after the booking was cancelled, and advance repayments or card holds that are hard to reconcile with the account screen.

Recognise the membership charge beside your hotel booking? Be the first to report it: your case opens the record for the next traveller who finds the same line on their statement.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Super.com through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Super.com can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.