Sunwing Vacations complaint: Greetings Arrivals

We were never greeted when arriving at Hotel. The nest day we found the Sunwing representatives and asked about resort information, he was very rude and gave us the brush off by saying I called your room and did not answer. So we asked to be informed then and he would not. Since this was our first trip outside Canada. The day before last we were concerned about getting information as to what time the bus would be coming tomorrow to pick us up and where to present ourselves etc.. Again this representatives, give us the brush off as saying he does not to go through this again. I was polite to tell him that I had reservations and worries as I had no experience in this kind of trip. Thank god other travelers help us. Hotel was fair, weather was great but the departure left a bad teste in my mouth and ruined the end of my trip.