Sunbeam Bread complaint: King thin bread

Complaint from Very Unsatisfied customer reported on 03 September 2023 about Sunbeam Bread

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My complaint:

The bread is not soft any more! Bread has holes all in it it seems like the loafs are cooked too long. The crust appears to be burnt. I have used sunbeam all of my life but if it doesn’t improve, I’ll be finding a new bread.

Suggested solution:

Whatever they changed in the recipe, they need to change back

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