Subway complaint: Racially Profiled and extremely rude individual

To whom it may concern:

I am writing this letter of formal complaint regarding one of your employee’s managers at Subway located on 1936 Augusta Road, Greenville, SC 29605. It was Friday, March 31, 2023, at 7:00pm. There was a young gentleman running the cashier and a woman preparing the sandwiches. I entered the store and waited my turn to place my order. The lady behind the counter was assisting a white man with his order with no issues at all. When it was my turn, I first showed her my coupons to see which would best fit my order. Everything started out okay then I noticed she started to just smash the ingredients on the sandwiches. I was requesting what I wanted on the sandwiches. She was barely listening to my request. I ignored her rudeness. When I asked her to add Italian dressing on each sandwich, she became extremely irate and refused. She shouted NO I will not you are too picky. I have other customers waiting. By this time, I had enough of her attitude and refused the whole order. I told her to keep both sandwiches and called her a rude B. Your employee replied that I too was a rude B. I exited the building. I have lived in the Augusta Road area for over 25 years and been a customer of Subway that long. I always order the exact same sandwich every time I am there. I cannot understand why the man before me got such courtesy and I did not. I was never rude or disrespectful until she shouted at me. She is a poor example of excellent customer service representing Subway and should not be there. I thought the purpose at Subway is allow customers to build their own sub sandwich. I will also be registering a complaint with The Better Business Bureau.

Best Regards,
Angela H