Subway complaint: Poor Customer Service

The employe who prepared our order at 5290 Power Rd., Gilbert AZ (in Walmart) had a generally bad attitude and was extremely rude during the preparation process. When there was disagreement over use of a coupon she was not very friendly. The coupon did make an exception, excluding the Califreshturkey which I ordered. It was in in the fine print, which admittedly I did not read on the coupon. Good customer service would have been to make an exception and sell the sandwich at the coupon price. At the very least, be apologetic explaining the misunderstanding and I would likely paid the full price. Instead, she became argumentative and we chose to walk away, causing her to dispose of the sandwich and at which time she made rude comments, loud enough for us to hear as well as other customers. She is described as about 5’6”. overweight, tattooed and somewhat masculine. .
She had to dispose of a sandwich for the customer ahead of up because she made an error in the preparation. That’s two sandwiches and at least one customer lost. There are many sandwich shops in our area to choose from and at this point Subway will not be one of them. My intent is to let you know you have a problem at that location.
Thank you for taking time to read this.
Pete Dunan
4504 E Jesse St.
Gilbert, AZ 85295
602 468-2971