Filed 4 Mar 2023 by Rebecca
On Feb. 27, 2023 at around 1:00 PM, I went to the subject subway store to order a foot-long Steak Cheese sandwich. A lady proceeded to make my sandwich and had a smaller than normally used scoop to put the meat on my sandwich. The meat did not cover the bread. I asked her to add more to cover the bottom of the bread. She said, we only give two scoops. I love subway and have bought many sandwiches and I see more bread than meat on my sandwich. I then asked her how much was extra meat and she said $3.00, so I said ok. I then proceeded to say, you must be new because I’ve never seen her before and other servers add more meat. She said, no I am the Manager. I said, oh so you probably don’t make sandwiches. She immediately threw my sandwich with the meat in the trash and told me to leave. I said why? She said I was disrespectful. I told her no I wasn’t and asked her if another server could make my sandwich then, since she was mad. She told me NO and to get out her store. OMG, I’m paying almost 15.00 for a sandwich and I have to add extra meat? She must have had a bad day, or maybe someone called in and she was mad because she had to work behind the counter. IDK, but I was not rude! I respectfully asked her what store number it was and her name and left the store. I was shocked more than mad, at first, because I was hungry and did not disrespect her. I have ordered from that store many times and that is the first time I was disrespected as a customer. Her customer service skills need to be evaluated, especially as representing Subway as a Manager!
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