Subway complaint: Lack of customer service

Name: Lack of customer service
Item: Subway
Rating: 2
Author: Robert

Open 25 Oct 2020 177 views Fast Food / Delivery

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Filed 25 Oct 2020 by Robert

After getting my sandwich, I was told that I was only allowed to fill my drink one time due to Covid. Two other restaurants in the immediate area (Panera and Burger King) allow patrons to refill their cups as many times as they wish. I think that this is a bit of an overreach by management. Also the clerk is very curt with me and other customers that I have observed.

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Case details

Status: Open
Company: Subway
Filed: 25 Oct 2020
Rating: 2/5
Desired resolution: Take down the sign about no refills. Covid is a respiratory disease and has nothing to do with getting drink refills.
Problem: Drink refills limited to one
About: fountain drink

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Company notified
Company replied
Resolved

25 Oct 2020 Complaint filed and published
25 Oct 2020 Message from Bizzy: we notified Subway about this complaint.

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