Subway complaint: Customer service

Name: Customer service
Item: Subway
Rating: 1
Author: Bev

Open 2 Nov 2020 159 views Fast Food / Delivery

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Filed 2 Nov 2020 by Bev

I was waiting to be served to be told it would be 10 minutes as the lady had a online order. Surly the customer should have been served as soon as possible over priority of online orders.

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Case details

Status: Open
Company: Subway
Filed: 2 Nov 2020
Rating: 1/5
Desired resolution: Free footlong sandwich
Problem: In-store customer waited behind online order
About: in-store sandwich order

Progress

Filed
Company notified
Company replied
Resolved

2 Nov 2020 Complaint filed and published
2 Nov 2020 Message from Bizzy: we notified Subway about this complaint.

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