Subway complaint: Customer Service

Name: Customer Service
Item: Subway
Rating: 1
Author: Claire

Open 21 Aug 2020 207 views Fast Food / Delivery

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Filed 21 Aug 2020 by Claire

I stopped at this location to order breakfast at 9:00 am. And I was told my sandwich could not be made because the eggs were still frozen. I spoke to the manager and he started going on about supply lines etc. His answer had nothing to do with the eggs being frozen.

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Case details

Status: Open
Company: Subway
Filed: 21 Aug 2020
Rating: 1/5
Desired resolution: The eggs should have been prepared ahead of time so that it can be ready when a customer orders breakfast.
Problem: Breakfast sandwich unavailable because eggs were frozen
About: breakfast sandwich

Progress

Filed
Company notified
Company replied
Resolved

21 Aug 2020 Complaint filed and published
21 Aug 2020 Message from Bizzy: we notified Subway about this complaint.

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