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Subway complaint: App unclear

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Filed 30 Sep 2020 by Robin

While discussing lunch options with a friend, I have use the app to see if I could customize a sandwich the way I prefer. I couldn’t get all the details I wanted, but wanted to put the sandwich in my cart. What I didn’t realize Was that the button was to order, not added to my cart. I was not aware the sandwich has been ordered, until I got an email saying it was ready. We have already ordered lunch, as we chose pizza, and I do not want to pay for something I am not eating.

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