Subway complaint: Abusive, profane, confrontational, belligerent, demeaning Assistant Manager (Melinda Bettinger (sp.)

I visited this Subay site on 1-15-23 @ approximately 12:40 p.m. While ordering the subway sandwich, the person stopped while putting the roast beef onto the bread; the person (Ms. Belinda) slammed the counter and quickly went to the back. One could hear her berating the employee with abusive comments such as you are useless, you didn’t make the 6 trays the way I wanted!, you need to get the h— out and take your break! With this I noticed a young lady walk around the back and sit outside on the bench When (Ms. Belinda) returned to the counter to finish my sub she immediately commented that I’m the Assistant Manager Here! and she needs to do what the H— I tell her or she’s gone!

I commented that a customer doesn’t need to hear or witness this. Ms. Belinda then told me that she is the Assistant Manager and has been for a long time so what I think is going on is none of my business! I explained that it may not be my business but she is the one who put on the public dispaly and I was just trying to tell her in a nice way to try to keep this type of issue private. Ms. Belinda then smirked and commented: well God Bless you so mind your own business! I commented that I was but she was the one who put the display public at the front counter.

I started to walk to get two bags of chips when she remarked you owe me for the sub! I told ther that I was only getting some chips and would be getting several cookies. At the cookie rack I selected two oatmeal chocolate chip, one macadamian nut, and one chocolate chip cookie and as she placed the last cookie into the bag she raised 4 fingers and placed them less than a foot from my face then waved her fingers and sharply said is that ALL NOW! Are you now done? I told her it wasn’t necessary to make and issue out of the cookies. She again smirked and stated aren’t you so pious – God needs to bless you!’ She then proceeded to remark that many customers come in hungry and in bad moods and you are one of THEM! I told her she didn’t need to be so confrontational, I was just getting a sub for later to share with my wife for our dinner. She sharply remarked: aren’t you the great husband -then loudly stated GOD NEEDS to bless her living with you! I told her that remark wasn’t appropriate and didn’t appreciate her remark. She stated Aren’t you the great one! the she loudly stated: God Bless You! She then stated you owe me $19.191 i gave her a subway card, and paid, than asked for the receipt. This apparently triggered another tantrum and she ripped the receipt from the register and took a yellow marker and highlighted the remaining balance the foled it up and slid it on the counter to me. Ax I turned to leave she remarked F— You A–hole and before i could respond she darted into the back room shouting God Bless You A–Hole, you need IT!!

I saw her return to the front and went back in to ask her her name. She grabbed a piece of subway paper and stated to you my name is George and this is my number and wrote the name George and the number 304 723-0133 and slid it towards me stated go for It, She mumbled a remark that sounded like the a–h— remark and again smugly and loudly remarked: God Bless!; the returned to the back room remarking F— You!

In walking to my car I noticed the young lady from the back room that Ms. Belinda told to get out of my sight. This young lady was visibly distraught and told me she was talking to her mother about not taking the abuse any more from Ms. Belinda and was going to quit. I tried to reassure her and told ther to keep her chin up. She thanked me and i left.