Subway complaint: 40 minutes

i placed a mobile order at 4:55 pm on January 6th 2022 for 2 foot long bmt’s
almost identical difference was one with no tomatoes and cucumbers and one with ranch. it said it would be ready at 5:10 pm so mode my husband left home at 5 to pick it up by 5:10 pm. he went inside to get it for us its already paid for also!
When he went in he was ignored when saying he had a pickup mobile order. There was only one other person in there buying a sandwich. The 2 employees continued to ignore my husband when telling them he had a mobile order pickup. meanwhile it is 5:25pm now They proceeded to finish the ladies Sandwich and cash her out ect.. Then finally asked my husband what he wanted. He said he had placed a mobile order online and it would be ready at 5:10, they turned and said they didn’t see the order and started to make it in front of him. Now it is 5:30pm and not to mention my husband had to tell the guy Hes forgetting some of the vegetables on the sandwich when the order is right in his face, he was not paying attention clearly. That’s fine it happens, but Luckly my husband was there to catch it because of course who’s not upset when something they order is not correct. We’re disappointed because we love this subway and order online for a specific reason, we have a newborn baby and do online orders, so we don’t have to wait a while, and all get out. we do it to get our food and go. no line to pay its all online. ALSO my husband found a hair in his sandwich from the girl who was helping the guy making sandwiches………….. HAIR NETS PLEASE NEED TO BE WORN. The employees should pay attention better and also not ignore customers who come in . Especially when theirs one customer in the store and 2 employees. we finally got home at 545pm..