Strava complaint?

Do you have a dispute or a bad customer experience with Strava? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Strava customer service runs through its support chatbot and by email, not by phone. Strava's help centre calls the chatbot the fastest route: sign in and open support chat on the Strava website, or in the app open the You tab, tap the gear icon for Settings and choose Support (on iPhone, Help and then Support). If you cannot get into your account or prefer email, write to support@strava.com with the email address on your account, your device and screenshots of the problem.

Billing, account or sync problem with Strava? Start your complaint here at the same time, and we push it out to Strava by email, social media and printed letters.

No: Strava publishes no customer service phone number, and its help centre says Strava Support does not offer a callback service. Support runs through the chatbot on the Strava website and in the app, and by email at support@strava.com for people who cannot access their account. Strava, Inc. is based in San Francisco, and its head office address is in the contact details above, for a letter that sets out your account email, the problem, the dates and the outcome you want.

Want the problem set out in writing rather than on a call? We help you write the complaint in minutes, with your account details and dates in order.

A Strava subscription is cancelled on the platform where you started it, and it renews automatically unless you cancel well before the renewal date. If you subscribed at strava.com, sign in, select your profile picture, then go to Settings, My Account and Cancel Subscription. If you subscribed in the iPhone app, Manage Your Subscription in the app settings opens your App Store subscriptions, where you cancel; in the Android app it opens Google Play. Deleting the app does not cancel the subscription.

Cancelling keeps your activities and data, and the subscription features stay available until the end of the period you paid for. Screenshot the confirmation with the end date.

A Strava refund depends on where you paid. For a subscription bought on the Strava website, Strava's help centre says to ask its Support team within a short window after purchase, after which subscriptions are non-refundable, and cancelling after a renewal does not trigger a refund by itself. For subscriptions bought in the iPhone or Android app, refunds are decided by Apple or Google, not by Strava: ask Apple through Report a Problem, or Google through your Google Play order history.

Refund refused for a renewal you did not want? Take it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Strava or the app store next.

Be careful. Race places offered in public Strava clubs, often by someone who says an injury stops them running, have been used to take money and then disappear, usually after the chat moves to WhatsApp. Races such as the London Marathon do not allow places to be transferred at all.

Nothing has been reported about Strava here yet. Our research shows what typically goes wrong at fitness subscription apps: yearly renewals charged before people notice, refund requests passed between the app and Apple or Google, subscriptions still billing after a cancellation made on the wrong platform, activities that do not sync from a watch or bike computer, and accounts that are hard to get back into.

Charged for a year you meant to cancel? Be the first to report it: your case opens the record the next Strava subscriber checks before renewing.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Strava through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Strava can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.