Filed 22 Mar 2022 by Ken
Since the beginning of the week of March 14th I have searched diligently through 12 Stop and Shops in the area around Stoneham, MA where I live, searching for two products, Stop and Shop Onion Rings and Torani Sugar Free Vanilla Flavoring Syrup, and I have been unable to find either product. On Wednesday, March 16th I went to the Stop and Shops in Reading, Woburn, Stoneham, Winchester, Lexington, Bedford, AND Chelmsford, and could not find either product in any of those stores. Then on Thursday, March 17th I went to the Stop and Shops in North Reading, North Andover, and Andover and could not find either product in any of those stores. Finally on Monday, March 21st I went to the Stop and Shops in Arlington and Saugus, and could not find either product in either of these stores. This is EXTREMELY POOR CUSTOMER SERVICE shown to me by the management of all of these Stop and Shops, for failing to supply either of these products that I demand. I have been a Stop and Shop customer for 35 years and I have never seen worse customer service at Stop and Shops than this. To make matters worse, on Monday, March 21st just after 8 a.m. I called customer service at (800) 767-7772, and left a message for someone to call me and explain to me why these products are out of stock in all of these Stop and Shops right now, and when these products will be supplied and made available again. I waited the entire day, and by the end of the day nobody from Stop and Shop had called me regarding this issue. This is also EXTREMELY POOR CUSTOMER SERVICE shown to me by the management of Stop and Shop, and anyone at these Stop and Shops needs to be held accountable for providing me with this extremely poor customer service and lack of caring for me as a paying customer of Stop and Shops for 35 years. I want someone to call me at (781) 572-8366 and explain this situation to me. Right now everyone at the Stop and Shop is showing me a complete lack of respect, professionalism, ethics, values, morals, class, consideration, and especially conscience, integrity, and character towards me, and I want to know why this is happening. If someone in management at Stop and Shop could call me back regarding this issue as soon as possible and explain all of this to me I would greatly appreciate it. Thank you.
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