Complaint: Dead shellfish: softshell clams

on 03 September 2021 about Stop and Shop in category Supermarkets / Grocery Stores

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My complaint:

I have already provided feedback about today’s shopping in the seafood department under the section, How Are We Doing. I had told the seafood manager, a woman in her late 50’s or early 60’s that that softshell clams( steamers) in the tray were dead. She looked at me scornfully, and told her young gentleman colleague to go into the cooler to get out another tray of the clams. Those softshell steamers (on sale for $5.99 this week) were also dead with open shells and their necks totally out, floating in water. My late late owned a popular fish market in Worcester, MA for over 50 years, and he taught me all about seafood. I know dead shellfish when I see them. I also know that people can become violently ill or die from dead shellfish.

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Justified complaint?

Suggested solution:

In my earlier correspondence, there was not a question about my talking to management, so I am now writing this additional communication to point out that I asked to see the store manager, and Dan Jowett came to the area where I was standing. I told him my complaint, and he was a good listener and took my complaint seriously; therefore, I wish to compliment him on his investigating the matter for me. It was not his fault.
Now, how to resolve my complaint: Hire a seafood manager who knows the products that she sells and strives for excellency in those products. Remove the older lady who is now there: she has no knowledge of seafood: why would she even put out a tray with dead softshell clams on them? She is not trained for her position in the seafood department, and she is not customer oriented: she must have thought that I was some old senior who liked to complain; quite the contrary: I am a retired college professor, and I am very respectful of everyone. That lady would be best, stocking shelves. It is my second complaint about the seafood department; therefore, I called the North Adams Board of Health who will be visiting the store unexpectedly in the near future.

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