Stake.com complaint: Bet Was Accepted After Clicking “Undo” – 1000$cad Loss

I’ve been playing on Stake.com for over two years without issues until a recent incident involving Baccarat.

While placing bets during a Baccarat round, I mistakenly clicked on the “Perfect Player” side bet for 1000 CAD. Realizing the mistake immediately, I clicked the “Undo” button, and the amount was returned to my balance, clearly showing the action had been registered.

However, when the game proceeded, the bet was still accepted and deducted from my account. I contacted Stake support and provided the bet ID and details. After reviewing, they responded that the game was settled correctly and claimed no technical issue was found. They also mentioned that a bad network connection could have caused the issue, essentially placing the blame on the user.

I believe this was either a technical glitch or a system lag that caused the undo command not to register properly server-side, despite appearing to work on my end.

This led to a 1000 CAD loss on a bet I never intended to place. I am requesting a full investigation of this round and a refund of the incorrect bet.

Thank you for taking the time to look into this matter. I’m happy to provide screenshots or chat transcripts from Stake support if needed.