Sprouts Farmers Market complaint: Online ads

Since you have discontinued your paper ads we have been forced to use the online ads. However, it has been extremely difficult to bring up the ad for our local store as it continually reverts to Scottsdale, AZ. Today I, once again, reviewed the online ad. The store said Mill Creek, the map on the screen said Mill Creek. Just to be double sure I did a change the store, put in my zip code, Mill Creek came up and I looked at the weekly ad. After making my list, I went to the store. The items I chose were not on sale, nor did they exist at that store, according the the staff person I spoke with. She brought the ad up on the her phone and stated those items were for Scottdale, AZ.

I just received an on my phone with the weekly ad for my local Sprouts (Mill Creek). The ad is the same one I made my list from this morning (including Keitt Mangos) and was told the items were not available (she had never heard of Keitt mangos).

This has happened so many times, I now hesitate even going into the store with my list. I honestly don’t know what to do or what ad to trust. I was told by the store manager that paper ads are gone for good.

Sprouts may have to be out of my shopping loop unless I can figure out how to solve this problem. Even with help from the Sprouts staff I seem to get the wrong ad.