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Sonic Drive-In complaint: Technical Issue

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Filed 20 Nov 2023 by Marmion

At the same location, on 2 separate occasions, and using 2 different accounts, after the orders were delivered, the orders / receipts remained frozen in the Sonic mobile app making Sonic mobile app totally unusable for future orders. This issue has yet to be fixed and it has now been over 3 months with no resolution. What is the status of this issue? Frustrated with Sonic! According to customer service the solution is to keep creating new account with a new email. That is totally ridiculous. Everytime this issue occured I would have to create a new email… Absolutely insane!!!

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