Snickers complaint?

Do you have a dispute or a bad customer experience with Snickers? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Snickers consumer care in the US is run by Mars Wrigley: call 1-800-551-0702 or use the contact form on the Contact & Help page of the Snickers website. Consumer care teams usually ask for the pack or wrapper, the lot code and best-before date printed on it, a photo of the product, and where and when you bought it, so keep those handy. This route covers Snickers in the US; the Snickers sites for other countries have their own contact routes.

Bar stale, melted or not what the wrapper promised? Raise it here as well: we push it out to Mars Wrigley by email, social media and printed letters.

If you found something in a Snickers bar, stop eating it, keep the object, the rest of the bar and the wrapper, and photograph them together with the lot code and best-before date visible. Then contact Mars Wrigley consumer care on 1-800-551-0702 or through the Contact & Help page of the Snickers website, say where and when you bought it, and ask for a reference. Keep everything until the matter is settled, as the maker may ask to see the object or the pack.

If you or a child were hurt or had a reaction, get medical advice first and keep any medical notes.

Foreign object found in a Snickers bar? Open a case with us: our trained AI keeps coaching you on what to send Mars Wrigley and when to push again.

For a stale, melted, damaged or wrongly filled Snickers bar, contact Mars Wrigley consumer care on 1-800-551-0702 or through the Snickers Contact & Help page with a photo of the product and the wrapper, the lot code and best-before date, and where you bought it, and say whether you want a refund or a replacement. The store where you bought the bar may also take it back with the receipt, under its own returns policy.

Keep the pack and the receipt until it is settled, and note the date and the name of anyone you spoke to.

Refund for a faulty pack refused? We help you write the complaint in minutes through our complaint process, drawing on thousands of complaint letters that actually worked.

Snickers is made by Mars Wrigley, the confectionery business of Mars, Incorporated, a family-owned company based in McLean, Virginia. The brand says the first Snickers bar was made in Chicago in 1930. To find out where a particular Snickers product was made, Snickers points people to its contact form or to 1-800-551-0702, so have the lot code from the pack ready when you ask. In the UK the bar was sold as Marathon until 1990, and the Snickers sites for other countries are run separately.

Nothing has been reported about Snickers here yet. Our research shows what typically goes wrong at packaged candy brands: bars that are stale, melted or discolored, a foreign object in the wrapper, allergic reactions, a recipe or bar size that seems to have changed, and refunds or replacements for a faulty pack.

Bar that tasted off, or something hard inside the wrapper? Be the first to report it: your case opens the record for the next Snickers buyer who finds the same thing.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Snickers through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Snickers can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.