Milky Way complaint?

Do you have a dispute or a bad customer experience with Milky Way? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Milky Way customer service in the US is run by Mars Wrigley consumer care: call 1-800-551-9985, or use the chat assistant and FAQs on the Milky Way Contact & Help page, linked in the contact details above. Have the wrapper or bag in front of you: consumer care usually asks for the product name and size, the lot code and best-by date printed on the pack, and where and when you bought it.

Bar not as it should be? Start your complaint here too, and we push it out to Mars Wrigley by email, social media and printed letters.

If a Milky Way bar is stale, discolored, melted out of shape, damaged in the wrapper or contains something that should not be there, stop eating it and keep the wrapper and what is left of the bar. Photograph the bar, the lot code, the best-by date and anything you found, and keep the receipt or online order.

If anyone feels unwell after eating it or has an allergic reaction, get medical advice and note the symptoms and the time. Then contact Mars Wrigley consumer care on 1-800-551-9985 with the codes and the store name, and ask for a reference number.

Found something in a Milky Way bar that should not be there? Open a case through our complaint process: our trained AI keeps coaching you on what to send Mars Wrigley and when to push again.

For a faulty Milky Way product bought in the US, the quickest route to a refund or exchange is usually the store that sold it, with the receipt, under that store's return policy. You can also report the product to Mars Wrigley consumer care on 1-800-551-9985, with the lot code, the best-by date and where you bought it, and ask what Mars Wrigley can offer. Keep the wrapper until the matter is settled.

Refused a refund on a bag of bars that was stale when opened? We help you write the complaint in minutes, with the photos, the codes and the receipt side by side.

Milky Way is made by Mars Wrigley, the confectionery business of the family-owned Mars, Incorporated, based in McLean, Virginia. The Milky Way story page says the bar was first sold in 1924, is the oldest Mars chocolate bar brand still around, and was named after a malted milk drink of the day, not the galaxy. The US range covers the original milk chocolate, caramel and nougat bar, Milky Way Midnight with dark chocolate, Milky Way Cookie Dough and Milky Way ice cream bars. The bar sold as Milky Way in the UK and Europe is a different product, so this page covers the US Milky Way.

Nothing has been reported about Milky Way here yet. Our research shows what typically goes wrong with candy bars: bars that are stale, discolored or melted, packs with missing or broken pieces, something in a bar that should not be there, smaller bars for the same price, allergen questions, and refunds for a faulty pack.

Bag of fun size bars stale the day you opened it? Be the first to report it, and the next Milky Way buyer with a bag from the same lot has a case to point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Milky Way through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Milky Way can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.