LaCroix complaint?

Do you have a dispute or a bad customer experience with LaCroix? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

LaCroix customer service can be reached by email at info@lacroixwater.com, or through the contact form on the LaCroix website, linked in the contact details above, which has a Quality Issue option for problems with a can or a case. LaCroix does not publish a consumer phone line on its website. Have the can or case in front of you: consumer care usually asks for the flavor, the lot code and date printed on the packaging, where you bought it, and photos of the problem.

Case arrived with leaking or flat cans? Start your complaint here as well, and we push it out to National Beverage by email, social media and printed letters.

LaCroix is made by National Beverage Corp. of Fort Lauderdale, Florida, through its subsidiary LaCroix Beverages, Inc., which runs the LaCroix website. National Beverage also owns other American drinks brands, including Shasta, Faygo, Rip It, Clear Fruit and Everfresh. A complaint about LaCroix therefore goes to the LaCroix consumer team at National Beverage, not to a separate stand-alone company.

If a LaCroix can tastes off, smells strange or has gone flat, stop drinking from it, keep the can and the rest of the case, and photograph the lot code and date printed on the can or the carton. Then contact LaCroix through the Quality Issue option on its contact form or at info@lacroixwater.com, giving the flavor, the pack size, where and when you bought it, and how the cans were stored, since heat and long storage are usually the first questions about flat cans. If something was floating in the can, keep it sealed.

Several cans from the same case affected? Our trained AI opens a case for you and coaches you on what to send National Beverage and when to push.

For a faulty case of LaCroix bought in a store, the store is usually the quickest place to ask for a refund or exchange under its own returns policy, and LaCroix should hear about the fault as well, through the Quality Issue option on its contact form or at info@lacroixwater.com. Say clearly whether you want a refund or a replacement, and attach the receipt, photos and the lot code. Orders from the merchandise shop on the LaCroix website follow that shop's own policies.

Refused a refund on cans you believe were faulty? Put it through our complaint process: we help you write it in minutes, with the lot code, receipt and photos set out for National Beverage.

Nothing has been reported about LaCroix here yet. Our research shows what typically goes wrong at canned drinks brands: cans that arrive dented, leaking or flat, flavors that taste off or different from the last case, something floating in a can, reactions people link to an ingredient, cases with missing or damaged cans, and flavors that seem to change without notice.

Opened a case of LaCroix that tasted wrong from the first can? Be the first to report it: your case opens the record for the next LaCroix buyer who finds the same lot code on their cans.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of LaCroix through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with LaCroix can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.