Smucker’s complaint?

Do you have a dispute or a bad customer experience with Smucker's? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Smucker's consumer care in the US is on 1-888-550-9555, and there is also a contact form on the Smucker's website. Consumer care usually asks for the product name and size, the best-by date and manufacturing code printed on the jar or lid, and where and when you bought it, so keep the jar to hand. In Canada the brand is sold by Smucker Foods of Canada Corp., which runs its own site and line.

Jar with a broken seal or something in it? Start your complaint here and we push it out to The J.M. Smucker Co. by email, social media and printed letters.

If you find a foreign object in a Smucker's product, stop eating it, keep the object, the jar and the lid together in a sealed bag, and photograph them next to the label. Note the best-by date, the manufacturing code and where and when you bought it, then report it to Smucker's consumer care with those details. If anyone was hurt or became ill, get medical advice first and keep a record of it, and do not throw the product away, since the maker may ask to examine it.

Foreign object or a reaction to deal with? Take it through our complaint process: our trained AI opens a case for you and keeps coaching on what to send and when to push.

A refund for a faulty Smucker's product can come from the store where you bought it, under its own returns policy, or from Smucker's consumer care, which handles quality complaints about the product itself. Keep the receipt, the jar with its label, best-by date and manufacturing code, and photos of the problem.

Say clearly whether you want a refund or a replacement, and keep a note of the date you reported it and any reference number you are given.

If a Smucker's jar has a broken or missing seal, or shows mold or an off smell before its best-by date, do not eat it. Photograph the seal, the contents and the label with the best-by date and manufacturing code, keep the jar and the receipt, and report it to Smucker's consumer care with where and when you bought it.

Note how the jar was stored before and after opening, since that matters when a quality complaint is assessed.

Nothing has been reported about Smucker's here yet. Our research shows what typically goes wrong at packaged food brands: jars with broken or missing seals, mold or an off taste before the best-by date, foreign objects in the product, recipe or texture changes buyers did not expect, and refunds for faulty jars bought at a grocery store.

Opened a jar and found the seal already broken? Be the first to report it: your case opens the record for the next shopper picking up Smucker's at the store.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Smucker's through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Smucker's can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.