SmartyPlus complaint?

Do you have a dispute or a bad customer experience with SmartyPlus? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

SmartyPlus customer service, run by Smarty, LLC, can be reached by phone on (877) 808-0810 and by email at support@joinsmarty.com, and members can also cancel in their account. Have the email address on your membership, the date and amount of each charge and the last four digits of the card ready, and for a missing rebate the store order number and receipt.

Charged the full monthly fee after a trial? Start your complaint here as well: we push it out to SmartyPlus by email, social media, printed letters and every other tool at our disposal.

SmartyPlus can be canceled in your account, by email at support@joinsmarty.com or by phone on (877) 808-0810. Its terms make SmartyPlus a month-to-month subscription that renews automatically, say refunds are discretionary, and ask for refund requests within three months of the charge, so send the request in writing with each charge date and amount. Keep the cancellation confirmation, and check your statement the following month to make sure no new charge appears.

Refused a refund on a month you did not use? Put it through our complaint process: we help you write it in minutes, with your sign-up page, charges and cancellation date side by side.

A SmartyPlus charge is the fee for SmartyPlus, the monthly membership of the Smarty cash back and coupon extension and app, run by Smarty, LLC. The sign-up page shows a short trial at a low price before the monthly fee starts, the FAQ says the trial can run 7 to 21 days depending on the offer, and an authorization hold of up to the full monthly price may appear when you enroll. Search your email for a SmartyPlus or Smarty welcome message to find the account it belongs to. SmartyPlus is not related to SMARTY, the UK mobile network.

If you never enrolled, say so to your card issuer and to SmartyPlus in writing, and keep both replies with the statement.

Yes: in the United States, the Public Inquiry Unit of the California Attorney General's office takes consumer complaints against businesses, and that covers SmartyPlus, whose operator Smarty, LLC is a California company. It generally expects SmartyPlus to have had the chance to put things right first, so keep a record of every email, call and charge.

Want guidance on what to send SmartyPlus next? Start a case here: our trained AI keeps coaching you on each reply and when to push again.

Nothing has been reported about SmartyPlus here yet. Our research shows what typically goes wrong at cash back and rebate memberships: low-cost trials that turn into a full monthly fee, authorization holds at sign-up, cash back that stays pending or is reversed, monthly rebates that are refused or capped below what members expected, and cancellations that do not stop the next charge.

Rebate turned down, or a trial fee you did not see coming? Be the first to report it: your case opens the record for the next member who finds the same charge.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of SmartyPlus through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with SmartyPlus can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.