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Sling TV complaint: No credits or refunds when excess charges made

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Filed 26 Mar 2023 by T

A charge for PPV Boxing match was made on my account that I didn’t make. I have no idea how this happened. Discussed this with customer service and the first thing they say is we don’t give refunds or credits. I initially didn’t ask this, I was just investigating how it happened. Very poor customer service. I am now out $76 for an event I didn’t purchase or watch. However I will be calling my bank on Monday morning to dispute the charge. I asked if they could tell me the location where the person was who did watch this, thinking they could at least see it wasn’t me. I’ve never given out my log in details or shared my account with anyone. I’m very disappointed. I’ve been a customer for over 5yrs but cancelled my account as soon as the conversation ended.

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