Skylight ONE complaint: Never received my replacement card

On October 14 2022 I dispute an unauthorized transaction so they told me in order for me to get my 248$ on my account they was going to block my card and send me a replacement card they said it was going to take a couple of days so I waited. nothing arrived so I keep on calling them they keep on transferring me to a verification line knowing that i am the original card holder and on the verification line it’s a computer talking that doesn’t recognize my card info or my social security so on nov 09 2022 I pay 25$ to have a card expedited which was supposed to arrive within 1 to 2 business days it been over 5 days still haven’t been delivered so I call them now the telling me that if I can’t verify with the computer that they can’t send me a replacement card I ask to speak to a manager or a supervisor and they don’t want to put them online.