Skylight ONE complaint: Frozen Account

I attempted to make a payment with a skylight card. They denied the payment and froze the account with no notification to me.

They sent numerous emails saying I had a deposit pending and needed to contact them. There was absolutely no contact regarding a denied payment.

Reaching out to the company for which they denied payment, I was told the account was frozen. And the only options I have for payments are mailing a check or going in person.

Calling skylight AGAIN, they said the payment was denied because the account I was paying was primarily in my husbands name and since my was secondary my options were to put the account in my name OR add my husband to my skylight card.

I asked where this information was located and was told that’s why they have a phone number to call.

I now have a $35 return payment fee and no way to pay any bills since my husband is listed as the primary on all bills.