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Skipton Building Society customer service

Contact number
0345 850 1722
Customer support
www.skipton.co.uk
Head office
Skipton Building Society, Principal Office, The Bailey, Skipton, North Yorkshire BD23 1DN, United Kingdom
Twitter / X
@SkiptonBS

Contact details checked on 23 Oct 2026

Why use our complaint platform?

01

Written in minutes

We help you write an effective complaint in minutes. Our AI cyber hornets are trained on thousands of complaint letters that actually worked.

02

We will make some noise!

Your complaint gets the attention it deserves. Our cyber hornets could post it on social media, send it by printed letter or use other escalation tools at our disposal.

03

Your personal case coach

Our AI models open a case file and keep coaching after you file: what to reply, when to push, and how to escalate if nothing happens.

04

You are not alone

Join 73,608 consumers who refused to be ignored. Our community is there for advice while you chase your resolution.

Is Skipton Building Society legit?

Legit

Savers and home buyers can rely on Skipton Building Society, a genuine, member-owned lender, but its trusted name also gets borrowed by fraudsters. Look-alike investment firms have copied its details, and the society says it will never ask you to move money to a 'safe' account or share a passcode.

What we checked

  • Building society since 1853
  • Head office in Skipton, North Yorkshire
  • Member of the Building Societies Association
  • Ratings on other review websites: 4/5

Watch out for

  • A call or text in Skipton's name asking you to move savings to a 'safe' account or read out a code.
  • An investment offer that uses Skipton's name and address but comes from a firm with a different website.
  • A switch to the new Skipton app or stricter login checks that leaves you locked out for a while.

ISA transfer to Skipton taking too long?

We help you write it, it gets its own public page, and you can have it sent to Skipton Building Society as a formal letter.

File a Skipton Building Society complaint

Common customer service questions about Skipton Building Society

How do I file a complaint about Skipton Building Society?

Do you have a dispute or a bad customer experience with Skipton Building Society? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

How do I contact Skipton Building Society customer service?

Skipton Building Society has no single customer service number: savings and investments, including ISAs, are on 0345 850 1722, while mortgage payments and general mortgage enquiries have their own line on the Skipton contact page. Other teams, such as financial advice, payment difficulties and the fraud line, are listed on the Skipton contact page, and members can also use web chat, the app, video appointments or a branch. Have your account or mortgage number ready.

Mortgage payment wrong or a savings rate you dispute? Start your complaint here: we push it out to Skipton by email, social media and printed letters.

What is the Skipton Building Society complaints procedure?

Skipton Building Society takes complaints through the complaints page on its website, by phone, in a branch or by letter to its principal office in Skipton. Its procedure follows the complaint-handling rules that apply to UK financial firms, so ask for a complaint reference and keep the society's written response, because everything after it builds on that letter.

Say what went wrong, which account or mortgage it concerns, what it cost you and what you want put right. Open the case with us and our trained AI keeps coaching you: what to reply, when to push again and how to escalate if nothing happens.

Can I take a Skipton Building Society complaint to the Financial Ombudsman Service?

Yes. The Financial Ombudsman Service covers complaints from Skipton Building Society members and customers about its savings, mortgages, investments and financial advice in the UK. It generally expects Skipton to have had the chance to put things right first, so keep a record of every call, letter and message, and the society's final reply.

Mortgage or savings problem to put in writing? Start it through our complaint process: we help you write it in minutes, drawing on thousands of complaint letters that actually worked.

Is that Skipton Building Society investment offer real?

Be careful. Fraudsters have copied Skipton Building Society's name and address to promote investments through look-alike firms, and the society warns that it will never push you to invest quickly for high returns, ask you to move money to a 'safe' account, or ask for your passwords and security codes.

What do people complain about most at Skipton Building Society?

Nothing has been reported about Skipton Building Society here yet. Our research shows what typically goes wrong at building societies: mortgage payments, overpayments and rate switches applied late or wrongly, savings rates cut on existing accounts, ISA transfers that drag on between providers, locked online accounts and app problems, branch closures, and advice recommendations or fees that members later question.

Recognise the delayed ISA transfer or the wrong mortgage payment? Be the first to report it: your case opens the record the next saver or borrower will check before trusting the society with the same job.

What happens after I submit my complaint?

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Skipton Building Society through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Can other consumers help me with my Skipton Building Society complaint?

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Skipton Building Society can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.

Skipton Building Society complaints

0 complaints

Helpful experiences shared by Skipton Building Society customers. Search, discuss and connect with other people in our community.

Skipton Building Society complaints per month

Dec 2025 - Nov 2026

Complaints filed on Complain.biz about Skipton Building Society in each of the last twelve months.

  • 0 Dec
  • 0 Jan
  • 0 Feb
  • 0 Mar
  • 0 Apr
  • 0 May
  • 0 Jun
  • 0 Jul
  • 0 Aug
  • 0 Sep
  • 0 Oct
  • 0 Nov

No complaints about Skipton Building Society yet. Yours can be the first.

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How Skipton Building Society compares

Skipton Building Society customer service compared to others in the Banks category.

Company Complaints Biggest problem
Revolut 17 complaints Money held or account blocked
HSBC 4 complaints
Barclays 1 complaint
Lloyds Bank 1 complaint
Skipton Building Society (this page) 0 complaints No complaints yet
Nationwide Building Society 0 complaints No complaints yet
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