Nationwide Building Society complaint?

Do you have a dispute or a bad customer experience with Nationwide Building Society? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Nationwide Building Society on 0800 30 20 15, use live chat through the Nationwide website or app, or visit a branch. Nationwide says live chat is the quickest way to get in touch about a complaint and that it does not take complaints by email; a letter to its Complaints Team works too. Have your account or mortgage details ready and ask for a complaint reference. Virgin Money products still have their own contact numbers and complaints process.

Card payment or account problem to raise? Start your complaint here too, and we push it out to Nationwide by email, social media and printed letters.

To escalate a complaint with Nationwide Building Society, make sure it is logged as a complaint and that you have the reference, then set out in writing to the Nationwide Complaints Team what is still wrong and the outcome you want. Nationwide either confirms a quick resolution in writing or sends a Final Response letter with its investigation and its decision, so keep every letter it sends. Nationwide's head office is in Swindon; the full address is in the contact details at the top of this page.

Scam loss, frozen account or mortgage delay? Open a case with us: our trained AI keeps coaching you on what to reply to Nationwide and when to push again.

Yes. Nationwide Building Society took over Virgin Money, and the legal transfer of Virgin Money's business to Nationwide completed on 2 April 2026. For now, Virgin Money products keep their own brand, apps, branches and contact numbers, and complaints about them follow Virgin Money's own process rather than Nationwide's.

So for a Virgin Money account, card or mortgage, contact Virgin Money and quote your Virgin Money account details; for a Nationwide product, go to Nationwide. If you hold both, keep the complaints separate, one per product.

Yes: the Financial Ombudsman Service settles disputes between consumers and financial businesses in the UK, and that covers complaints by Nationwide Building Society customers about its financial products and services. The Financial Ombudsman Service generally expects Nationwide to have had the chance to put things right first, so keep a record of every call, chat, branch visit and reference number.

Refused a refund on a scam payment? We help you write the complaint in minutes through our complaint process, drawing on thousands of complaint letters that actually worked.

Be careful. Callers posing as a bank's fraud team often say your account is at risk and ask you to move your money to a 'safe account'. Nationwide says genuine organisations never ask you to do that, and because you make the transfer yourself, the money can be very hard to get back.

Nothing has been reported about Nationwide Building Society here yet. Our research shows what typically goes wrong at large UK building societies and banks: scam payments that are hard to get back, accounts blocked or frozen during a security check, card payment disputes, mortgage and remortgage applications that drag on, and account switches or changes that go wrong.

Money lost to a scam, or an account frozen without warning? Put the first case on the record, so the next Nationwide member with the same problem has a case to point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Nationwide Building Society through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Nationwide Building Society can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.