SkipTheDishes complaint: The food I ordered from Harvey’s was wrong and completely revolting

I ordered a grilled combo and jr chicken combo and a regular fries. But instead I got a beef combo and poutine with one coke and sprite drink. When I tried to complain the said that I quote “We’re disappointed to hear that your order wasn’t what you’d expected. It appears that SkipTheDishes has consistently unmet your expectations and you’ve had a large number of requests for refunds. Due to this activity, we aren’t able to offer any reimbursement to any of your accounts going forward.” I’ve been hearing this even though I only complained twice. The chat assistants are also rude as hell and I’m sick of tired of the chat assistants ending the chat when I’m asking for a refund for a order that was completely wrong. I never have used skip for the past 3-4 months so I don’t see why I cant complain it isn’t my fault the orders are wrong. That’s why I’ve stopped ordering because i keep constantly getting wrong ir incomplete orders and I some instances the food tastes awfully disgusting, with hair and gooey substances.