SkipTheDishes complaint: Food left in the snow multiple times!

I had complained every time my food was left in the snow. I just recently emailed a complaint email and asked why this was ok for an overpriced delivery service. Why would it ever be ok to not buzz my apartment which was listed at the time of delivery but conveniently removed from my account details(…again)? Why would it be ok for food to be left out in the snow? And sometimes not even at the front door. I said this is ridiculous and a service that I always spoke high of, is so expensive and is COLD when it arrives? Their response was less than satisfactory: Manjot Kaur (Operations Team)
Feb 3, 2022, 11:58 CST

Hello,

Thank you for reaching out to us,

We are disappointed to hear about your experience. We understand your frustration and we really appreciate your bringing this to our attention.

As per the order details, all the orders were delievered within the expected delivery time and in the instructions it says Contactless, you can always change the instructions for the courier according to your preference so that they can handover the food directly to you.

Hope that helps. If you have any further questions or concerns, please contact our support team using the information below.

Best regards,
Manjot k.

SkipTheDishes Team
www.SkipTheDishes.com
www.facebook.comskipthedishes

www.SkipTheDishes.com

I responded saying my contactless information said my buzzer number and that I was on the 3rd floor. But that’s now disappeared….wait why would leaving a bag of food in the snow in Canada ever be satisfactory?!