My complaint:
On 11621 i went to the chews landing store to pick up my online purchase which came to around 75.00. I had a pick up time of 10:30 to 11:00. I waited to get the text stating the order was ready and was already in the parking lot when it came in at 10:25 showing me that they did not have the beef marrow bones, beef bones or neck bones I ordered. They did not have the chicken fryers or the rolls or the organic celery I ordered. My husband was already in the store and i called him to tell them to cancel the order since i did not get the majority of what i needed to make bone broth this weekend.He then tells me the order was already processed by the clerk and it came to about 75.00?? How was that possible when the bones came to about 10.00..the chickens about 4.00 etc. It made no sense to me at all..so i went in and talked to the manager. What they did is charged me for blade steak about 18.00 worth!!! this isn’t a reasonable substitution in my mind and they had a nerve doing that. I told the manager i wanted to cancel the order and he said they processed it already and i would not get my money back in my bank for 3 days or longer. I was very angry. I have been doing the shop from home service in berlin NJ mostly and never had this problem. Since when is an order processed before you get to the store?
Suggested solution:
They should never process the order before the customer arrives. I had coupons that would have to be processed at pick up time. No shopper has the right to put expensive items on the persons bill!! especially if it is not considered a substitute! bones and meat are two different things. They did not even ask on the phone text if this was ok. IT IS UNACCEPTABLE and just a horrible way to do business. As far as the manager goes, he was blatantly uncaring. I am pretty sure that the entire order could have been cancelled and my money returned right away. But because i stated i would go to the berlin shoprite now to get the items..he would not return my money.I want my money returned immediately!
