ShopRite complaint: R99.00 COMBO PROMOTION BUTTER NOT SCANNED

On the 20 January 2023 my wife purchase a R99.00 combo.On arrival at home she noticed the butter missing,when checking the slip it was not scanned.We return to the store following day 21 January 2023.At the front end we met a lady staff member at help desk who ill treated us, accusing that we picked the slip outside and we must go get the items we purchased from home and bring it to store.We requested see to the branch manager and she also stick her nose whilst speaking to Alan.She is really a bad apple and not a retail material,her service stinks.The matter was resolved by front end supervisor Nandipha and manager Wayne.I wiil like to copliment to be super problem solvers ,profesional,cool,calm and collected service with a smile keep up the GOOD work THANKS A MILLION THEY DISERVING TO BE PROMOTED.CONTACT NUMBER 07877445710712896237