ShopRite complaint: Mistreatment

Today, I went with my family to go shopping. My 12-year-old son asked one of the employees about the price of a product, but another employee intervened and my child answered in an unacceptable way to talk to a child. And when I asked him to lower his voice, he also answered me in a provocative manner, and then I asked him about his manager at work, and he told me that he had no manager.
I left him and went to the security of the place where he directed me to customer service, and when the official came and told him what happened, we went to the whereabouts of the employee who started lying, he and his colleague, and he literally told me bye bye as if he was expelling me from the place and left us standing and left … Then the manager and those with him followed him, but they left me and did not return to where I was standing . After a while, I asked one of the employees to find me the manager
A little while later, the manager, whose name is Andro, came and told me the employee was not wrong. This is his way of speaking and his voice is always high.
Knowing that I asked the manager to bring the employee to apologize to my son, but the manager told me the employee will not apologize and I, as the manager of the place, will not apologize and I will not believe your story in front of two of the employees.
I told him I will call the police. He said, “They will not do anything for you. Do as they please.” He confided in me and left.
What happened indicates a lack of respect for the customer and a lack of respect for the feelings of a child. All his fault is that he asked about the price of a commodity inside the store A little while later, the manager, whose name is Andro, came and told me the employee was not wrong. This is his way of speaking and his voice is always high.
Knowing that I asked the manager to bring the employee to apologize to my son, but the manager told me the employee will not apologize and I, as the manager of the place, will not apologize and I will not believe your story in front of two of the employees.
I told him I will call the police. He said, “They will not do anything for you. Do as they please.” He confided in me and left.
What happened indicates a lack of respect for the customer and a lack of respect for the feelings of a child. All his fault is that he asked about the price of a commodity inside the store